Everything you need to know – before your first step
Share details about your brand with customers. Introduce products, make announcements, or greet visitors to your store.
Retruns under the Try On Offer
Can I return a used product from the Try On offer?
Yes
Yes! Just request the return within 24h of delivery and follow the conditions listed on the product page.
Which products are part of the Try On offer?
Look for the "Try On" label on selected product pages.
How does the Try On return policy work?
You can open and test the product.
You can open and test the product. If it’s not right for you, request a return within 24h and send it back in original packaging.
How much time do I have to request a Try On return?
You have 24 hours from delivery to contact us and request a return.
Can I open the packaging under the Try On offer?
Yes, but only using the special opening method (without damaging the packaging).
Can I return a Try On product with signs of use?
The product can show light signs of use, but it must not be damaged.
Delivery
How long does delivery take?
3–5 business days
Usually 3–5 business days, depending on the courier.
During holidays, Black Friday, or big promotions, shipping may take a bit longer.
We’ll notify you via email about any delays.
When will my order be shipped?
Within 24h
We ship within 24h after your order (on business days).
Can I track my order?
Yes! You’ll get a tracking link by email
Yes! You’ll get a tracking link by email when your order is shipped.
We recommend tracking your shipment directly on our website: [Click here].
Which couriers do you use?
We use DHL, DPD, and FedEx.
Do you ship internationally?
Yes
Yes! We ship to most EU countries and USA.
What if my delivery is late?
Contact us via email
If your order is late, contact us via email support@asvego.com - we’ll look into it right away.
What if the package is damaged?
You will receive a new product
Take a photo and contact us via email support@asvego.com — we’ll help you right away.
What if my package gets lost?
We’ll send a new one
No worries - we’ll send a new one or refund you.
Can I change the delivery address after ordering?
Yes
Yes — if it hasn’t shipped yet. Just contact us quickly!
Shipping Costs
How much is the shipping cost?
Is free during an active promotion or €4.99
Shipping is free during an active promotion - you’ll see the notice on the product page, and no shipping fee will be added at checkout.
Outside of promotions, shipping is free for orders over €75. Otherwise, the cost is €4.99.
Is shipping free during a promotion?
Yes
Shipping is free if:
– there’s an active promotion (you’ll see a notice on the product page, and no shipping fee is added at checkout),
How do I know if my order qualifies for free shipping?
You’ll see a clear notice on the product page, in car and at checkout
If your order qualifies for free shipping, you’ll see a clear notice:
– on the product page,
– in your cart,
– and at checkout.
Everything updates automatically, so you’ll always know whether shipping is free or not.
Does shipping cost depend on the country?
Yes
Yes - shipping costs vary by country or may be completely free.
The shipping price updates automatically based on the country you select at checkout.
Plus, when you visit our store, you’ll already see if your country qualifies for free shipping.
Retruns
How can I return a product?
Email us at support@asvego.com
To return a product, email us at support@asvego.com with your order number and name. We'll guide you through the next steps.
How much time do I have to return an item?
You have 14 days from the delivery date
Do I have to pay for the return?
If your order is over €75, return shipping is free.
If your order is over €75, return shipping is free. Otherwise, the customer covers the cost.
Which products cannot be returned?
We do not accept returns on underwear, swimwear, or personalized items.
What condition must the product be in to return it?
The product must be unused
The product must be unused, unwashed, and returned in its original packaging with all accessories.
Where should I send my return?
You will get the return address by email once your return is confirmed.
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Do I need to trim them?
In most cases, no
In most cases, no – Viibre come in full sizes and are ready to use right away. However, if your size falls between (e.g., 36.5), trimming might be needed. This is rare and mostly depends on your shoe brand.
What shoes do they fit?
They fit all types
They fit all types: work boots, sneakers, winter shoes, or everyday footwear.
When will I feel a difference?
Most customers feel relief after the very first step.
How long do they last?
Viibre last up to 12 months of daily use.
Are they good for heel spurs or foot pain?
Yes. They’re designed for people with heel pain, flat feet, and foot fatigue.